Feedback Master

What is it?

A real time customer service experience platform that allows companies to monitor key performance indicators that drive front end, customer facing service delivery.

This system allows companies to among others do the following :

• Customize and change KPIs as and when required.
• Carry out specific product experience surveys and receive actionable qualitative feedback
• Measure overall company performance or individual performance, or product performance depending on your requirements
• Receive monthly reports as part of the service or access them anytime online to see performance trends
• The product has been designed to establish key issues that provide direction and offers scope for in-depth analysis.

How does it work?

1. Customer enters establishment and engages a service attendant of their choice as per their service requirement.
2. Once service has been rendered, the service attendant requests the customer to rate their experience.
3. Customer proceeds to the mobile wireless device and rates their experience.
4. Once the customer ‘submits’ the information, their feedback is instantly captured and sent to the FeedbackMaster cloud, for analysis.